FAQ
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What reward will I get if I top up the credit for 300 CZK or more?
If you topped up credit for 300 CZK or more, you can choose of these rewards: 7GB of data or unlimited calls to T-Mobile brand numbers. If you set up an automatic top-up, the reward is valid for 10 days. If you choose one-time top up, the reward is valid for 7 days.
How does automatic top up work?
You can set automatic top-up in the My T-Mobile application. Either you choose for a specific day of the month or for the moment when your credit drops below the amount you choose.
According to this setting, your credit will be increased automatically. The same amount will either be deducted from your payment card or will be charged in the next statement according to your settings. You can have both charging methods on at the same time. Easily set up everything in the My T-Mobile app and you are all set. You can also cancel automatic top up in the app.
Do I get a reward even if I top up my credit at a shop or post office?
Yes, you will get a reward for any kind of top up. You can find all top-up methods on the t-mobile.cz website.
What if I don't claim my reward?
Claiming your reward is up to you. If you do not claim it within 7 or 10 days of topping up the credit (one time or automatic top-up, the reward offer expires without the possibility of compensation. However, if you top up your credit again for at least CZK 300, you will be entitled to get the reward again.
Does the top-up reward also apply in the EU?
Yes, the 2 GB data package can be used in the Czech Republic and throughout the EU. Unlimited calls only apply to calls to numbers in the T-Mobile network in the Czech Republic. Calls to numbers in the EU are billed according to the valid Price List.
I topped up my credit before 01. 09. 2024. Do these new rewards also apply to me?
If you topped up before August 1st, you can claim 15 GB or unlimited calls to T-Mobile brand numbers for 7 days from the top up. If you topped up on 31/08 and again on 01/09, you are entitled to both the original data reward of 15 GB of data and the new reward of 2 GB of data and unlimited calls to T-Mobile brand numbers. You can now receive a reward for 10 days thanks to the automatic top up setting. For any one time top-up you get a reward valid for 7 days.